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The Lanesborough provides its guests with unparalleled service, from the moment they awake to the moment they go to sleep. The Lanesborough is known around the world for its butler service, provided to all residents, 24 hours a day. Your Lanesborough butler will assist with laundry services, wake-up calls, directions and any other enquiry with total attentiveness and discretion.

The concierge team extends every hospitality, attending to reservations, limousine transfers and making The Lanesborough and London feel like home. For families, in particular, the team will ensure everyone has what they need for an unforgettable stay, from necessities such as cots and highchairs to movies, games and luxury picnics.


The butler service at The Lanesborough is without compare. Every guest is welcomed as if to a private residence. Their personal butler greets them on arrival, escorts them to their room or suite and familiarises them with their surroundings, assists with unpacking and tends to their needs and enquiries throughout their stay, whatever the time of day or night.

Whether it is collecting a suit for pressing or organising travel to providing a morning wake-up call or a good book at bedtime, every request and query is treated with complete dedication and discretion.

To make a specific request in advance, please contact The Lanesborough’s butler team at

The aim of the concierge team at The Lanesborough is the absolute comfort of each and every guest, and to ensure their experience of the hotel and of London is utterly unforgettable.

The team will attend to every individual arrangement, no matter how trivial or complex, from securing seats for London’s leading stage productions or tables at acclaimed restaurants to organising family activities, chauffeur-driven limousines and much more.

For more information or to start planning a London visit, please contact our concierge team at 

The Lanesborough fleet is at your disposal. The hotel offers an impeccable chauffeur-driven car service from a fleet of vehicles that includes luxurious Mercedes S-Class models, Mercedes V-Class MPVs for group pick-ups, Audi A8s and a Rolls-Royce Phantom.

Our drivers are all employees of the hotel, and the service is overseen by our head concierge.
For more information or to arrange an airport transfer, please contact our concierge team.

Distances to The Lanesborough:
• London Heathrow Airport (LHR): 12 miles (19.3km)
• London Gatwick Airport (LGW): 30 miles (48.3km)
• London Stansted Airport (STN): 45 miles (72.4km)
• London City Airport (LCY): 8 miles (12.9km)
• Victoria Station: 1 mile (1.6km)
• Paddington Station: 1.5 miles (2.4km)

The Lanesborough in-house florist, Natalia Matveeva is famed for creating exceptional floral arrangements throughout the hotel. Her creative arrangements are used for events and weddings in and outside of the hotel. In addition, she can also offer tailor-made flower decorations and bouquets on request for the hotel's guests.

Natalia has over 14 years experience in Floristry having worked previously for The Government House in Auckland.  

Car Prices

London rate Unlimited Mileage in Central London 
(Prices are per hour & are two hours minimum) 

• Mercedes S Class or BMW7  £70
• MPV or Limousine                £75
• Bentley                                 £145
• Rolls Royce                          £175

Outside M25 
(Prices  are per hour and are two hours minimum)

• Mercedes S Class or BMW7  £80
• MPV or Limousine                £85
• Bentley                                £160
• Rolls Royce                         £190

Airport Transfer with Meet&Greet 
(London Heathrow)

• Mercedes S Class or BMW7  £150
• MPV or Limousine                £155
• Bentley                                   £355
• Rolls Royce                            £410

Airport Transfer 
(Gatwick, Luton, Stansted)

• Mercedes S Class or BMW7   £200
• MPV or Limousine                 £225
• Bentley                                    £405
• Rolls Royce                             £490

Central London Evening Rate for Theatre/ Restaurant 
( Four hours allowance)

• Mercedes S Class or BMW7  £240
• MPV or Limousine                £260
• Bentley                                   £490
• Rolls Royce                            £590

 London Mainline Station

• Mercedes S Class or BMW7  £95
• MPV or Limousine               £100

Southampton and Dover Docks

• Mercedes S Class or BMW7  £395
• MPV or Limousine                £485
• Bentley                                   £650
• Rolls Royce                            £750 

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