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The Lanesborough provides its guests with unparalleled service, from the moment they awake to the moment they go to sleep. The only hotel in London to provide all residents with dedicated butler service, 24 hours a day - assisting with laundry services, wake-up calls, daily preparations and much more with total attentiveness and discretion.

Our award-winning Concierge team is directed by Head Concierge Simon Thomas, Vice President of Les Clefs D'Or and will go to any length to give our guests the ultimate London experience.
For families, in particular, our teams will ensure an unforgettable stay, from necessities such as cots and highchairs to movies, games and fun-filled adventures.

Services

The butler service at The Lanesborough is without compare. Every guest is welcomed as if to a private residence. Their personal butler greets them on arrival, escorts them to their room or suite and familiarises them with their surroundings, assists with unpacking and tends to their needs and enquiries throughout their stay, whatever the time of day or night.

Whether it is collecting a suit for pressing or organising travel to providing a morning wake-up call or a good book at bedtime, every request and query is treated with complete dedication and discretion.

To make a specific request in advance, please contact The Lanesborough’s butler team at butler@lanesborough.com

The aim of the concierge team at The Lanesborough is the absolute comfort of each and every guest, and to ensure their experience of the hotel and of London is utterly unforgettable.

The team will attend to every individual arrangement, no matter how trivial or complex, from securing seats for London’s leading stage productions or tables at acclaimed restaurants to organising family activities, chauffeur-driven limousines and much more.

For more information or to start planning a London visit, please contact our concierge team at concierge@lanesborough.com 

The Lanesborough fleet is at your disposal. The hotel offers an impeccable chauffeur-driven car service from a fleet of vehicles that includes luxurious Mercedes S-Class models, Mercedes V-Class MPVs for group pick-ups, Audi A8s and a Rolls-Royce Phantom.

Our drivers are all employees of the hotel. For more information or to arrange an airport transfer, please contact our concierge team. concierge@lanesborough.com

Distances to The Lanesborough:
• London Heathrow Airport (LHR): 12 miles (19.3km)
• London Gatwick Airport (LGW): 30 miles (48.3km)
• London Stansted Airport (STN): 45 miles (72.4km)
• London City Airport (LCY): 8 miles (12.9km)
• Victoria Station: 1 mile (1.6km)
• Paddington Station: 1.5 miles (2.4km)

The Lanesborough in-house florist, Natalia Matveeva is famed for creating exceptional floral arrangements throughout the hotel.

Her creative arrangements are used for events and weddings in and outside of the hotel. In addition, she can also offer tailor-made flower decorations and bouquets on request for the hotel's guests.

Natalia has over 14 years experience in Floristry having worked previously for The Government House in Auckland.  


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