Terms and Conditions

Hotel Policies

Age Requirement Policy
To register for a room or suite, guests must be a minimum of 18 years of age.

Babysitting/ Child Care Policy
Babysitting services can be arranged through the Housekeeping department. A minimum of four hours is required. Nanny services are also available upon request. A fee will apply.

Cancellation and Early Departure Policy
All reservation cancellations must be made by 2pm hotel time two days prior to arrival to avoid a one-night penalty charge at the confirmed rate. The group cancellation policy will apply for bookings of seven or more rooms. In the event of early departure, 48 hours notice (by 2pm local time) of the revised departure date is required to avoid the same penalty.

Check Cashing Policy
Accept company cheques only and must be received at least 5 working days before check-in.

Extra Bedding Policy
A rollaway bed for children over 12 years is £75 plus VAT per night. Rollaway beds can be placed in Executive Rooms and Suites. Cribs are provided upon request. Hotel does not provide blankets, bumpers or pillow with the cribs. Guests must bring their own.

Family Plan Policy
Children 12 and under are free when staying with an adult in an Executive Double Room type.

Fire Safety Policy
Fire certificate on file from London Fire and Civil Defence Authority.

Gift Certificate Policy
Accept only gift certificates issued by The Lanesborough.

Insurance Policy
Public and employer liability insurance.

Maximum Occupancy Policy
The maximum occupancy for all room types is three persons. Please contact out hotel directly if you wish to have more than three (including children) in a room.

Pet Policy
Small, well-behaved dogs are allowed. Please notify the hotel prior to arrival. Dogs must be leashed and muzzled in public areas and when being walked by hotel staff.

Credit/ Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy
Due to the United Kingdom's smoking ban, all public areas of the hotel are non-smoking. Guests may still smoke in their designated smoking guest rooms and The Garden Room Bar is also available for Cigar smokers during specified times.

Visa/ Passport Policy
Passport required for all non UK residents.

Voucher Acceptance Policy
No pre-paid vouchers accepted.